Field report N-37 / N1 · sheet /strategy
Corporate StrategyFiled from the territory
Schultz 'Did a Cartwheel' Over Niccol's 'Back to Starbucks' Plan
Howard Schultz says he "did a cartwheel" when CEO Brian Niccol coined the "Back to Starbucks" strategy — a vivid public endorsement of the turnaround's core diagnosis.
- Grid
- N-37 / N1
- Surveyed
- October 9, 2026
- Reading
- 2 min read
- Correspondent
- Olivia Hart

Field notes
- Howard Schultz said he "did a cartwheel" upon hearing Brian Niccol coin the "Back to Starbucks" strategy
- Schultz, Starbucks' founder, publicly endorsed the framing of the turnaround as a return to the brand's core identity
- The endorsement aligns the founder's vision with Niccol's agenda for the company's recovery
Howard Schultz says he "did a cartwheel" when Starbucks CEO Brian Niccol first framed his turnaround program as a "Back to Starbucks" strategy.
The admission from the company's founder and largest individual voice in its modern history amounts to a public endorsement of the strategic direction Niccol has set since taking the top job — and it lands at a moment when investors are watching closely for any sign of tension between the incoming chief executive and the man who built the chain into a global brand.
What did Schultz actually say?
Schultz used an unusually vivid image to describe his reaction. He said he "did a cartwheel" upon hearing Niccol coin the phrase "Back to Starbucks".
The choice of words matters. A cartwheel is unreserved enthusiasm — not the guarded, qualified praise typical of executives commenting on successors. For a founder who has publicly criticised the company's drift in recent years, the physical metaphor signals that Niccol diagnosed the problem in terms Schultz recognises.
The core of that diagnosis is embedded in the name itself. "Back to Starbucks" frames the recovery not as reinvention but as restoration: a return to the experience, service standards and identity that made the chain dominant before it lost them.
Why does the founder's approval matter?
Schutz remains the single most important cultural arbiter at Starbucks. He built the company across decades, returned to the chief executive role twice, and has never hesitated to air his views when leadership strayed from what he considers the brand's essence.
That history makes his enthusiastic reaction to Niccol's framing strategically significant:
- It aligns the founder's narrative with the current CEO's agenda, reducing the risk of a competing internal vision.
- It endorses the premise that Starbucks' problems are fixable by returning to prior standards rather than pursuing a new concept.
- It gives Niccol political cover inside a company where Schultz's opinion still carries weight with employees and franchise culture.
What does this signal for the turnaround?
The episode offers the clearest indication yet that the two most powerful figures in Starbucks' recent history see the recovery the same way. Niccol's strategy label won over the founder at the moment of its coinage — before results could prove or disprove it.
For a turnaround of this scale, that early unity is itself an asset. Turnarounds fail most often when leadership disputes the diagnosis. Here, the founder says his reaction to the diagnosis was literal celebration.
Whether the strategy restores the business will depend on execution in the quarters ahead. What Schultz's cartwheel establishes is simpler: the man who defined what Starbucks once was believes Niccol understands what it needs to become again.
via Google News: CEO strategy (Source)
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News editor covering regulation, policy and their impact on corporate strategy and chief-executive leadership at CEO Frontier.
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